If you are experiencing an issue with gold vermeil discoloring quickly, please contact our customer support team to further assist you with the issue.

Skin lotions, sunscreen, perfume, hairspray can all also accelerate tarnishing. Tarnish will accelerate when exposed to water, in high humidity areas, and with people who have a high Ph in their skin. Tarnish can be described as a chemical reaction that happens when silver is exposed to oxygen and sulfur. The other alloys, primarily copper, is responsible for the tarnishing reaction. Sterling silver isn't 100% silver, its 92.5% silver and 7.5% alloys. With gold vermeil jewelry (sterling silver with gold plate) its the silver that's causing the reaction. We are also not responsible for any misspelled personalizations, or incorrect addresses that have been entered when checking out. The M Jewelers are not liable for any unforeseen issues caused by USPS, FEDEX, DHL, or theft at your destination. Damages made by the courier (smashed boxes, ruined labels, etc.).Jewelry pieces that have become lost after wear.Please contact Customer Service at for status updates. Tarnishing/Discoloration (not caused by water damage).To learn more about proper jewelry care for your M Jewelers pieces, click here.

Escalated issues will be reviewed and approved by our Customer Experience manager.Īny intentional breakage or discoloration issues caused by improper care will be voided. If you remove this service from your cart, you will not be eligible for any complimentary services, replacements, or refunds. This service is added to your cart to ensure your order is protected should it become lost/stolen in the mail or arrives damaged.Īdditionally, if your order becomes damaged within the first 120 days, you will be eligible for one complimentary replacement (non-personalized), and should your personalized piece(s) become damaged within that timeframe, we waive the cost for shipping and repairs for the first incident. Please be advised that all warranty related issues are subject to review by our Customer Service & Production staff. In-store purchases will be warrantied from the date of purchase or pick up. This will be validated by the tracking information associated with your order. Our warranty & insurance program is automatically introduced to your cart when making a purchase with us and is active for the first 120 days after delivery.

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